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Customer: World leading pharmaceutical company (annual revenues $30 +billion); active in over 100 countries with growing presence in important emerging markets.
Challenges:
- Required Clarity upgrade to 8.1, which effort was already delayed by six months.
- Unsuccessful in previous attempts to create a Center of Excellence (COE).
- Inconsistent quality of data.
- Limited visibility into Resource availability.
- Lack of understanding of the full value proposition of CA Clarity in support of their business processes.
- Lack of user acceptance and experience using CA Clarity PPM.
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